Terms and Conditions - Flat Clearance Victoria
Introduction
Welcome to Flat Clearance Victoria. By accessing and using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully to ensure a clear understanding of your rights and obligations.
Acceptance of Terms
These terms govern your use of the services provided by Flat Clearance Victoria. By engaging our services, you affirm that you are at least 18 years old and capable of forming a binding contract.
Services Offered
Flat Clearance Victoria provides comprehensive clearance services, including but not limited to:
- Residential and commercial property clearance
- Furniture and appliance removal
- Waste disposal and recycling
- Specialized clearance for hoarding situations
All services are subject to availability and may vary based on location and specific client requirements.
Booking and Scheduling
To book our services, clients must provide accurate and complete information. Once a booking is made, Flat Clearance Victoria will confirm the appointment via the provided contact details. Clients are encouraged to:
- Provide up-to-date contact information
- Be available at the scheduled time
- Notify us of any changes or cancellations at least 24 hours in advance
Pricing and Payment
Our pricing is transparent and based on the scope of the clearance required. Factors influencing the cost include:
- Volume and type of items to be cleared
- Location of the property
- Accessibility and any special requirements
Payments are accepted through various methods, including credit/debit cards and bank transfers. Full payment is due upon completion of the service unless otherwise agreed upon in writing.
Client Responsibilities
Clients are responsible for the following to ensure a smooth clearance process:
- Ensuring access to the property during the scheduled time
- Disclosing any hazardous materials or special items that require careful handling
- Removing any personal valuables or items not intended for clearance
Cancellation Policy
If a client needs to cancel or reschedule a booking, they must provide at least 24 hours' notice. Cancellations made within 24 hours of the scheduled service may incur a cancellation fee to cover administrative costs.
Liability and Insurance
Flat Clearance Victoria takes all necessary precautions to prevent damage to property during the clearance process. However, we are not liable for any accidental damage unless it is due to our negligence. We recommend clients have appropriate insurance coverage for their property.
Prohibited Items
The following items are not accepted for clearance due to safety and environmental regulations:
- Hazardous materials such as chemicals, paints, and asbestos
- Perishable goods
- Electronic waste like batteries and certain types of electronics
- Items requiring special disposal methods
Clients must inform us of any such items in advance to ensure proper handling.
Privacy Policy
Your privacy is important to us. Flat Clearance Victoria collects and uses personal information solely to provide and improve our services. We do not share your information with third parties without your consent, except as required by law.
Dispute Resolution
In the event of any disputes arising from our services, we encourage clients to contact us directly to seek a resolution. If a satisfactory agreement cannot be reached, disputes will be handled in accordance with the laws of Victoria, Australia.
Amendments to Terms
Flat Clearance Victoria reserves the right to update or modify these Terms and Conditions at any time. Clients will be notified of significant changes, and continued use of our services constitutes acceptance of the updated terms.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Victoria, Australia. Any legal actions arising out of or related to these terms will be subject to the exclusive jurisdiction of the courts in Victoria.
Conclusion
By choosing Flat Clearance Victoria, clients agree to adhere to these Terms and Conditions. We are committed to providing reliable and respectful clearance services while ensuring transparency and trust in our client relationships.